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    Business Communication Professional

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    0 Students Enrolled

    Additional information

    Hours: 135
    Duration: 6 months

    Language: English

    Data sheet

    Certification included

    To request more information, you can contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

    Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.

    Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact form, or toll free at 1-855-201-6910.

    No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

    To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.

    Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.

    No, you can take the online courses from anywhere in the world.

    We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

    Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.

    Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.

    Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program.

    Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.

    If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at helpdesk@worldeducation.net.

    We strive to provide a fully online experience for students however some of our training courses include physical materials or equipment. Courses that have materials shipped directly to students will be shipped within 7 business days of registration. Some training courses have material for different sections and these courses may require multiple shipments as you completed stages of your course.

    Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at helpdesk@worldeducation.net.

    Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.

    Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.

    Program Description

    This assessment and multimedia-rich course is ideal for entry-level professionals looking to learn or improve their professional communication skills. If you’re about to start your professional career or if you recently secured new employment, this course will prepare you for the business world. This course will train you in the following areas: • Professional communication skills • Dealing with daily on-job challenges • Fundamental strategies behind effective business communication • Dealing with professional and personal barriers to enhance your performance • Using technology such as visual aids to facilitate effective online and in-person communication • Professional presentations, meetings, and negotiations • Overcoming professional challenges • Professional communication practices for interactions with supervisors, subordinates and clients After completing the course, you’ll be able to: • Use verbal and non-verbal means of communication accurately in professional settings • Interpret business communication • Understand business terms and professional communication protocols • Communicate in a professional manner This assessment rich course will prepare you for a career in sales, customer service, or other client-facing positions. It will equip you with tools to overcome challenges and communicate effectively.

    Learning Objectives

    After completing this course, you should be able to: Define the fundamentals of effective business communication and the writing process Recognize aspects and types of business presentations Recall the impact that organizational process and culture has on business communications Identify the role of organizational management and international communication Describe the importance of group teamwork and proper communication


    Business Communications Module 1 Effective Business Communication • Communication Influences Your Thinking • Communication Influences How You Learn • Desired Communication Skills • Why is it Important to Communicate Well? • What is Communication? • Communication in Context • Your Responsibilities as a Communicator Business Communications Module 2 Understanding Your Audience • What is Language? • Messages • Mobile Communication • Principles of Verbal Communication • Language Can be an Obstacle to Communication • Emphasis Strategies • Self-Understanding • Perception • Getting to Know Your Audience • Listening and Reading for Understanding Business Communications Module 3 Effective Business Writing • Oral vs. Written Communication • How is Writing Learned? • Good Writing • Style in Written Communication • Overcoming Barriers to Effective Written Communication • Writing Preparation • Research and Investigation • Ethics, Plagiarism, and Reliable Sources • Reading and Analyzing Business Communications Module 4 Writing, Revising, and Presenting • Organization • Writing Style • Making an Argument • Paraphrase and Summary vs. Plagiarism • General Revision • Specific Revision • Style Revisions • Evaluating the Work of Others • Proofreading and Design Evaluation Business Communications Module 5 Feedback in the Writing Process • Diverse Forms of Feedback • Indirect and Direct Feedback • External and Internal Feedback • Interviews and Surveys • Qualitative Research • Quantitative Research • Feedback Business Communications Module 6 Business Writing and Presentations • Text, E-Mail, Netiquette • Memos and Letters • Business Proposals and Reports • Cover Letter, Resume, and Online Profiles • Sales Messages • Before You Choose a Topic • Finding Resources • Myths and Realities of Public Speaking Business Communications Module 7 Verbal and Nonverbal Deliveries • Principles of Nonverbal Communication • Types of Nonverbal Communication • Movement in Your Speech • Visual Aids • Rhetorical Situation • Strategies for Success • Building a Sample Speech • Organizing Principles for Your Speech • Transitions Business Communications Module 8 Presentations to Inform and Persuade • Types of Presentations to Inform • Adapting Your Presentation to Teach • Diverse Types of Intelligence and Learning Styles • Creating an Informative Presentation • What is Persuasion? • Meeting the Listener’s Basic Needs • Making an Argument • Speaking Ethically and Avoiding Fallacies Business Communications Module 9 Business Presentations and Types of Communication • Telephone/VoIP Communication • Meetings • Celebrations • Media Interviews • Viral Messages • Intrapersonal Communication • Self-Concept and Dimensions of Self • Interpersonal Communication • Conflict in the Work Environment Business Communications Module 10 Negative News and Crisis Communication • Delivering a Negative News Message • Presenting Negative News in Person • Presenting Negative News in Writing • Eliciting Negative News • Crisis Communication Plan • Press Conferences Business Communications Module 11 Intercultural and International Business Communication • Intercultural Communication • Common Cultural Characteristics • Divergent Cultural Characteristics • International Communication and the Global Marketplace • International Business and Law Enforcement • Styles of Management • Virtual Communication Across Cultures Business Communications Module 12 Group Communication, Teamwork, and Leadership • What is a Group? • Organizational Cultures and Communication • Group Problem Solving • Business and Professional Meetings • Teamwork and Leadership • Family Business



    There are no specific prerequisites for this program. Students should have basic keyboarding and computer skills, and be comfortable navigating the internet.

    Technical Requirements

    All required reference materials are provided with this program. Technical requirements: Internet Connection • Broadband or High-Speed (DSL, Cable, Wireless) Hardware Requirements • Processor - 2GHz Processor or Higher • Memory - 1 GB RAM Minimum Recommended Software Requirements • Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher • Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx) • Internet Browsers - Google Chrome is highly recommended • Cookies MUST be enabled • Pop-ups MUST be allowed (Pop-up Blocker disabled) • Adobe PDF Reader



    • 100% Online, Self-Paced • Open Enrollment • Admissions and Student Support • Multimedia Rich and Interactive Content • Industry Certification Exam, when applicable • Hands-on Opportunity Upon Completion

    Career Services

    Students that successfully complete our career training are given a full years access to our modern day career services. With our career services, students are provided a multitude of career development tools to help launch their career quickly and successfully. These tools include:

    • Certification Exam Voucher and Registration Assistance (If Applicable)
    • Resume Building Assistance
    • Externship or Shadowing Placement
    • Career Coaching
    • Employer Skills Matching
    • And More!

    We are dedicated to serving our students on their unique career development journey. Whether you are transitioning to a new career, entering the workforce for the first time, or an experienced professional looking to climb the corporate ladder, our career services team can provide you with professional development tools applicable for any stage of your career.

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